This page details the policies and procedures for Denver Mobile Hair. If you're unclear on our policies or have additional questions, check out our FAQs page or get in touch - we're happy to help!
Gratuity
Tipping your stylist is optional (but always appreciated)! However, for parties of 4 or more, 20% gratuity will be automatically added.
Cancellation
You have until 48 hours before your appointment to cancel at no charge. If you cancel within 48 hours, you will be charged 50% of the scheduled service.
Parking
Because our salon is 100% mobile, our stylists are driving their own vehicles and have to transport supplies to your location. Therefore, we try to get the best parking near your location to save time. If you are in a location that has monitored metered parking or there is a two hour time limit, we request that you provide parking for your stylist.
Any parking costs incurred by your stylist will be charged back to you, and we request 24 hour notice of any special parking situations. For example:
If you are at a hotel with valet: You will be charged for any valet charges.
If you live in a gated community: Please provide your stylist the gate code or instructions on how to get in and out of your community within 24 hours of your appointment.
Please also let us know if there are stairs or an elevator if you live in a condo or apartment building.
30 Minute Window
Our stylists always aim to arrive on time for all appointments; however, Denver traffic, road construction, and weather delays are out of their control. Please allow your stylist up to 30 minutes to arrive for your appointment.
Appointment Time
When an appointment is booked, our stylists come prepared and ready to work. Our stylists' time is valuable, and we ask that you respect the allotted appointment time. If there are circumstances beyond our control that cause our stylists to be at an appointment longer than the allotted time, we will charge $50 per hour for any overage.
Late Fees
All invoices must be paid in full within 24 hours. A $75 late fee will be added to any invoice not paid within 24 hours.
Gratuity
Tipping your stylist is optional (but always appreciated)! However, for parties of 4 or more, 20% gratuity will be automatically added.
Cancellation
You have until 48 hours before your appointment to cancel at no charge. If you cancel within 48 hours, you will be charged 50% of the scheduled service.
Parking
Because our salon is 100% mobile, our stylists are driving their own vehicles and have to transport supplies to your location. Therefore, we try to get the best parking near your location to save time. If you are in a location that has monitored metered parking or there is a two hour time limit, we request that you provide parking for your stylist.
Any parking costs incurred by your stylist will be charged back to you, and we request 24 hour notice of any special parking situations. For example:
If you are at a hotel with valet: You will be charged for any valet charges.
If you live in a gated community: Please provide your stylist the gate code or instructions on how to get in and out of your community within 24 hours of your appointment.
Please also let us know if there are stairs or an elevator if you live in a condo or apartment building.
30 Minute Window
Our stylists always aim to arrive on time for all appointments; however, Denver traffic, road construction, and weather delays are out of their control. Please allow your stylist up to 30 minutes to arrive for your appointment.
Appointment Time
When an appointment is booked, our stylists come prepared and ready to work. Our stylists' time is valuable, and we ask that you respect the allotted appointment time. If there are circumstances beyond our control that cause our stylists to be at an appointment longer than the allotted time, we will charge $50 per hour for any overage.
Late Fees
All invoices must be paid in full within 24 hours. A $75 late fee will be added to any invoice not paid within 24 hours.
