This page details the policies and procedures for Denver Mobile Hair. If you're unclear on our policies or have additional questions, check out our FAQs page or get in touch - we're happy to help!
Gratuity
Tipping your stylist is optional (but always appreciated)! However, for parties of 4 or more, 20% gratuity will be automatically added.
Gratuity can be accepted one of three ways:
Cancellation
You have until 48 hours before your appointment to cancel at no charge. If you cancel within 48 hours, you will be charged 50% of the scheduled services.
Appointment Details
When booking an appointment, please provide as many details as possible about your location. This can include but is not limited to the following:
30 Minute Window
As a mobile company, some things such as weather and traffic are simply out of our control. For that reason we ask you understand we may not arrive exactly at the scheduled start time, which in turn may then push back your end time. However it is also our policy to keep you informed of any unforeseen delays and to provide you with updates.
Appointment Time
Sometimes your appointment will require you to wash your hair and leave it wet, or dry it, or any other number of things. Whatever the case may be, we ask you be prepared for your appointment so that you can keep to your schedule, and we can keep on providing Denver's premiere mobile salon experience to others.
Gratuity
Tipping your stylist is optional (but always appreciated)! However, for parties of 4 or more, 20% gratuity will be automatically added.
Gratuity can be accepted one of three ways:
- Cash
- Stylists' personal Zelle
- Stylists' personal Venmo
Cancellation
You have until 48 hours before your appointment to cancel at no charge. If you cancel within 48 hours, you will be charged 50% of the scheduled services.
Appointment Details
When booking an appointment, please provide as many details as possible about your location. This can include but is not limited to the following:
- Parking - We need to know where best to park, and reserve the right to charge for any parking/valet costs incurred
- Apartment/Unit Number
- Room Number/Floor - This applies to hospitals, retirement homes, and any other buildings with multiple wings and rooms
- Stairs/Elevators - We are bringing the salon to you, so helping us get to you faster is much appreciated
- Accessibility/Check In - Be it a gated community, hospital, or any number of other facilities, knowing how to get in makes the process easier
30 Minute Window
As a mobile company, some things such as weather and traffic are simply out of our control. For that reason we ask you understand we may not arrive exactly at the scheduled start time, which in turn may then push back your end time. However it is also our policy to keep you informed of any unforeseen delays and to provide you with updates.
Appointment Time
Sometimes your appointment will require you to wash your hair and leave it wet, or dry it, or any other number of things. Whatever the case may be, we ask you be prepared for your appointment so that you can keep to your schedule, and we can keep on providing Denver's premiere mobile salon experience to others.
